WhatsApp Shared Team Inbox: Collaborate Faster & Respond Smarter to Customers
Using Flostr, you can organise all the team chats and provide customer responses faster and smarter.
How WhatsApp Shared Team Inbox helps businesses
Simplify Team Collaboration with WhatsApp Shared Team Inbox
Manage all chats in one place and reply faster to every customer.
Centralised Conversations
Businesses see a 40% reduction in missed messages by managing all chats in a single inbox.
Faster Team Coordination
Transferred chats and approvals are the main features that can cut response times by up to 35%.
Efficient Messaging
Teams may handle many client interactions by using templates and scripted responses.
Organised Workflow
Teams can save 20+ hours a month on manual follow-ups by keeping track of closed chats.
Key Features
Empower Your Team with Flostr’s Ultimate Features
WhatsApp Shared team inbox improves response speed and builds stronger customer connections.
Central Inbox
All customer messages are saved in one unified inbox, and no query goes unnoticed; every chat is attended sincerely.
Smart Replies
Immediately reply with pre-set messages in response to greetings that save time and keep the responses consistent.
Chat Handover
Conveniently send conversations to the respective team member and provide an easy handover and accountability.
Load Sharing
Share chats evenly among teammates, reduce overburden and increase responsiveness without damaging quality.
Message Templates
Customise each communication with pre-designed messages including customer-specific details and an optional image.
Conversation Flow
Track all your chat requests and never lose a notification with every conversation organised and trackable in one place.
How it Works
Behind Every Prominent Response Is a Simple Process
Simple steps that convert customer inquiries into opportunities with Flostr.
#1
Catch Every Message
Never miss a customer question, keep conversations flowing freely.
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The customer chats get directly to the team inbox in the request section.
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Real-time alerts allow no discussion to be lost in the cracks.
#2
Assign with Ease
Distribute chats effectively, with ownership and seamless collaboration in the team.
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Assign chats to the right teammate with a single click.
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Approve/decline smart transfer maintains accountability in a crystal clear form.
#3
Reply Like an Expert
Responding professionally while delivering individualised experiences for every customer.
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Use professional templates that send consistent and personalised responses.
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Add details or images to every response to make it prominent.
#4
Speed Up with Quick Replies
Lower response times by providing instant answers for even the most common customer needs.
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Canned messages to greet, answer frequently asked questions, and follow up with one click.
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Save time, cut confusion and have more people served with less effort.
#5
Wrap Up & Move On
Close conversations quickly and collect insights for future consideration.
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Finish chats and update the status in your inbox.
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Track previous conversations to gain insights, reporting and team learning.
Why Choose Flostr
Why Choose Flostr for Your WhatsApp Shared Team Inbox Solution
Choose Flostr to simplify workflows and scale customer communication without unnecessary complications.
Easy to Use
With a simple interface, your team can quickly adjust without spending valuable time in training.
Faster Responses
Templates, chat handovers, and smart replies reduce the time and enhance efficiency.
Scalable Solution
Scale with your business; the shared inbox scales to teams of any size.
Better Collaboration
Centralised inbox and backend load-sharing capabilities help to reduce confusion and overlaps.
Seamless Integration
Integrate with your existing systems and workflows to create a seamless customer experience.
Actionable Insights
Record and analyse messages and use real-time data to enhance customer interaction.
Other Features
More Features That Make Flostr Unstoppable
Explore additional features that make Flostr truly unstoppable for businesses.
Multi Workspaces
Separate workspaces are organised as projects with their specific numbers, settings, and information.
WhatsApp Broadcasts
Send announcements, offers or updates to thousands of contacts instantly and efficiently.
No-Code Chat Bots
Create cognitive, smart and automation-packed bots within minutes with simple steps.
QR Code Generator
You can create highly personalised WhatsApp QR codes to connect with customers easily.
WhatsApp Buttons
Add interactive buttons to quickly take action, such as Buy Now or Book Demo, with a tap.
Powerful Analytics
You see the execution of your track delivery rates, open rates and responses as they happen.
Multi Workspaces
Separate workspaces are organised as projects with their specific numbers, settings, and information.
WhatsApp Broadcasts
Send announcements, offers or updates to thousands of contacts instantly and efficiently.
No-Code Chat Bots
Create cognitive, smart and automation-packed bots within minutes with simple steps.
QR Code Generator
You can create highly personalised WhatsApp QR codes to connect with customers easily.
WhatsApp Buttons
Add interactive buttons to quickly take action, such as Buy Now or Book Demo, with a tap.
Powerful Analytics
You see the execution of your track delivery rates, open rates and responses as they happen.
Frequently Asked Questions
What is a WhatsApp Shared Team Inbox?
A WhatsApp Shared Team Inbox centralises all customer chats and lets teams collaborate and respond, but in an efficient manner.
How does chat handover work in Flostr?
Chats are possible to transfer to teammates; they accept or reject within a specified time, otherwise they are automatically accepted.
Can I use message templates and quick replies?
Yes, there should be templates to provide consistent messages and canned responses to common customer questions.
How does the Shared Inbox improve team productivity?
Centralisation of chats and the implementation of smart tools allow collaborating faster and more effectively, replying quickly, and processing the conversation faster.
Can closed chats be tracked later?
Yes, closed chat conversations are stored to be tracked, analysed and referred to when the team needs them.